I remember many, many years ago ordering figures from Irregular Miniatures and being amazed by the speed with which they arrived on the doorstep. I always wondered how this was possible, as I lived at the opposite end of the country in those days, although I did end up living in the same city at one point. so could probably have just popped round?
Anyway, I hadn't had any dealings with Irregular for years until I set off on my 2mm adventures a few weeks ago. I was very pleased but not surprised to find that nothing has changed in terms of customer service and even more impressed when a recent order went slightly wonky. Ian Kay not only emailed directly to let me know my order had been posted but then emailed again to apologise that it was slightly delayed, as he'd forgotten to put a couple of castings in the package.
He went back to the post office and added the missing models, which was really nice of him and very considerate. I don't often comment on such things but I think this is definitely worth mentioning in this day and age, where almost everything is handled by flipping robots. Funnily enough, the figures were nothing to do with the 2mm English Civil War project...but all will be revealed at a later date.
Cheers Ian.
Top job!
Agree, Irregular are a real gem as well as offering such a varied range their service is outstanding.
ReplyDeleteIf there is a problem, they answer the phone and you can have a chat.
ReplyDeleteLove there 6mm.
My favourite miniatures company.
ReplyDeleteWe used to joke that they were prescient, and that one day we would receive our order before we put it in.
ReplyDeleteAlways found them to be quite superb in their turn around of orders, a class act that's for sure.
ReplyDeleteAnd a lovely hand written note included in the package apologising if he thought it was late, even if it wasn't by other companies standards. A gem of a company and a lovely person who clearly continues to have a passion for our hobby.
ReplyDeleteA big “thumbs up” for Irregular from me too 👍👍
ReplyDeleteCheers,
Geoff
I'll join the company of those praising Irregular Miniatures and Ian Kay. He added extra figures to my last order simply because he couldn't get it sent out as quickly as he would have liked - and the figures are really nice to look at and to paint.
ReplyDeleteThey really are some of the kindest and most genuine people on the miniatures circuit
ReplyDelete